TERMS & CONDITIONS

To make your experience more extraordinary, we ask you not to make use of mobile phones and / or other electronic devices. The use of cameras or film is subject to authorization of the direction, in order to protect your privacy. It is strictly forbidden to smoke in all the facilities of the Almond Tree Wellness Spa.

The use of cardio fitness studio is free for hotel guests and is available 24 hours a day.

 

ACCESS TO THE SPA – HOTEL GUEST

11.00€ per person per day * (from 13 years old)

Children  with 12 years old and under  free access with restricted hours of use from 11am to 3pm

 

ACCESS TO THE SPA – EXTERNAL GUEST

30.00 € per person per day * (from 13 years old)

7.50€ per child with 12 years old and under with restricted hours of use from 11am to 3pm

 

ADVANCE BOOKINGS
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

 

CANCELLATION POLICY
Cancellation within 12 hours or a no show will incur a 100% charge. A credit card number is required at the time of booking.

 

GIFT CERTIFICATES
An ideal gift for spa enthusiasts, gift certificates are available at the Almond Tree Wellness Spa.

 

SPA PACKAGES
Information on special packages or group programs can be obtained by contacting the Spa Manager at +351 289 381 911 or e-mail spa@cpvilamoura.com.

 

SPA ETIQUETTE
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity and we ask that you turn off your mobile phone at all the times.

 

SPA ARRIVAL
We recommend that you check in at the Spa Reception at least 30 minutes prior to your first scheduled appointment. This allows us to have a brief introduction about your treatment and also gives you ample time to change and relax into the treatments that await you, as well to use the spa facilities. Please understand that late arrivals will not receive an extension of scheduled treatments.

 

AGE & CHILDREN REQUIREMENT
Children under 12 years old can only use the spa facilities from 11am until 3pm free of charge. The Fitness room is only appropriate for guest with 16 years old and above.
PREGNANCY Please allow the Spa Reception to guide you in selecting which treatments are most suitable for you during this special time.

 

LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables in your guest room or in the locker provided at the spa during your visit. For the protection of your clothing, we also ask that you wear the robe provided.

 

ACCIDENTS OR INJURIES
The Almond Tree Wellness Spa shall not be liable for any accident or injuries suffered by member or guest in the spa facilities.

 

RESTRICTIONS
ON THE USE OF THE FACILITIES The use of alcohol and tobacco on spa premises is strictly prohibited.

 

SPA PRODUCTS
To continue your spa regimen at home, all Spa products used in the treatments and services are available at the Spa Reception.

 

REFUND AND EXCHANGE POLICY
Unopened retail products can be exchanged within seven days of purchase, if presented with the original invoice.

 

Contacts

Spa@cpvilamoura.com

TELEPHONE 289 381 911